He said: “IT’S A FREAKIN’ HILTON!” Uh huh….

Angry Paris Hilton memeHello my readers. My week has been a crazy adventure. I got a new job 4 weeks ago as a Marketing Assistant for this really positive and uplifting company. Found out in a couple weeks we have a big three day event we are doing in Long Beach, CA at the Hilton Hotel. YAY! Right? Well, first my car started to over heat two days before leaving, then next day wouldn’t even turn over.My reservations were from Nov 2nd till the 7th. It was going to be a lot of work and I couldn’t wait for it. If I believe in something I don’t mind working for it. By the time Friday came (one day before being done) I had completely worn myself out to the point of getting sick and had a major skin infection going on. I was in so much pain from not being used to a lot of physical work (I type a lot…ok?) and it was exciting cause not only was I doing the event thing for the first time I was also meeting my co-workers and boss that same week. We’ve all been working remotely. It was nice to finally put a face to the voice/name and all that.

Then hotel issues started happening and you KNOW it’s bad enough to come home from long work days and have something go wrong, but I am NOT HOME I am staying at a FREAKIN’ HILTON! I should be semi-pampered feeling right? No I got charges put on my card that I didn’t do, an elevator almost ate my arm and I was locked out of my rooms twice. Thank the gods for the Valet Maria and my bad ass co-lady warriors. Or I would have REALLY gone off on someone. Luckily I remembered my name is CareBear and I hug people not punch them in the throat RAAAAAWR! So read on.

I’m writing this email to the manager in my bed when I finally get home thank the gods also for Bethany and her husband for picking me up. I was in a feverish haze off and on for a couple days. Gnarly infection yo!  Yes I am getting better, thanks for asking. LOL 🙂


From: Carrie Lewis
Sent: Monday, November 09, 2015 2:42 PM
To: Anita Withers; Elaine Gamer; Greg Keebler; Veronica Sanchez; sales HiltonLB
FACT: Yes I went searching for every and all emails I could find…I was gonna get an answer. I had tried at first to do it over phone but they couldn’t do that right either.
Subject: Looking for Greg K the “manager”? Help would be appreciated thanks.

Hello I sent the email below last Friday and I have YET to hear back from ANYONE. I’ve been waiting for a manager to call me back from room service about some charges that were made fraudulently. Can someone please let me know if anyone is looking into this for me, thanks.

Carrie Lewis
“Nothing will work, unless you do!” ~ Maya Angelou

———- Forwarded message ———-
From: Carrie Lewis
Date: Fri, Nov 6, 2015 at 11:17 PM
Subject: Help? Room service charges??  Fwd: Large Withdrawal
To: gregk

I was in the group running Event and I work with my company. Since Monday, November 2nd till I left this evening (November 6th) I have had one issue after another with the hotel.

First my original reservation was for room 517. When you guys had to switch generators the double doors in front of the room locked up, not even the GM key worked. Was locked out for 30 minutes. Engineering had to get me in. Then the incessant noise from whatever was happening during the day didn’t allow me to sleep AT ALL! Very uncomfortable.

Then I got moved to room 1521. Today I wanted to get food in room because I was sick, gave the lady in the lobby my card to use for ordering ONCE ONLY! Thought everything was fine. I checked and I have two mysterious charges first for $50 right around the time when I gave her my card then $17 (for the burger) then I left for home around 5 pm. How did I get charged for $65.59 at 9pm when I wasn’t in the hotel or area. I only authorized them to use it ONCE for the burger I bought?

I am not happy with my experience at the hotel, these two charges need explanation at least. Also some advice…give the maids and door men raises…they do their jobs well and deserve it! But perhaps others should take classes in listening. Also don’t give people keys to their room if the reservation isn’t setup right. Get the info needed the first time. I got locked out of my room for a reservation not having a payment method. This should NOT have been an issue that I should have ever had to deal with if the reservation was set up correctly the first time. And please fix the elevators!!!!! I almost got my arm taken off and then the buttons at least one of them in the lobby don’t work correctly. The doors open & shut too fast. I’m not a complainer usually but too much is too much. Hopefully this won’t happen to someone else.

Thank you. I hope to hear from someone soon. 🙂

Carrie Lewis
“Nothing will work, unless you do!” ~ Maya Angelou

———- Forwarded message ———-
From: “Union Bank”
Date: Nov 6, 2015 9:58 PM
Subject: Large Withdrawal

Email Security Zone
Name: Carrie Lewis
Account Ending in: xxxx

Large Withdrawal

This is to inform you that a withdrawal transaction greater than the amount you specified is pending on your account.

Account Number: XXXXXXXXXXX
Transaction Date: 11/06/2015 9:46 PM
Amount: $65.59
Description: HILTON LONG BEACHHOT


So the above is email #2 from me. And I actually got a reply within minutes of sending! Thanks Greg!

On Mon, Nov 9, 2015 at 3:03 PM,
Ofelia Cuevas  wrote:

Hi Ms. Lewis,

Your email has been forwarded to me for assistance. First of all, I’m very sorry for the issues you encountered during your stay. I’ll be sure to look into those charges for you right away, in order to get started please confirm the type of credit card, the last four digits, and the date that you are showing the charges on.

Thank you!

Ofelia Cuevas | Finance Coordinator
HILTON LONG BEACH
t: +1 562 983 3418 I f: +1 562 432 1137
701 West OCEAN Boulevard I  Long Beach, CA 90831
http://www.hiltonlb.com
http://www.hiltonlb.com/pdf/redesign


THIS WAS GREGS REPLY AFTWE EMAIL #2

Ms. Lewis,

I did not see your late night email until this morning and the Restaurant Manager, Bill Hennigan, is researching all the transaction tickets at this time.   I apologize for the delay, but Bill will be in contact with you shortly.   I was out of town this weekend and did not have access to email over my days off, so my apologies, but we will sort this out and get back to you!

Thank you,

Greg Keebler  
General Manager
HILTON LONG BEACH
t: +1 562-983-3401  I  f: +1 562-983-3475  I  m: +1 619-829-4855
701 West Ocean Boulevard I  Long Beach, CA 90831
http://www.hiltonlb.com


From: Carrie Lewis
Sent: Monday, November 09, 2015 4:10 PM
To: Anita Withers; Elaine Gamer; Greg Keebler; Veronica Sanchez; sales HiltonLB
Subject: Looking for Greg K the “manager”? Help would be appreciated thanks.

Good evening Ofelia, I went ahead and made a PDF file for you, let me know if you need something else and I can do it. The PDF should have most of the info you need. Thank you, and I hope we can get this resolved and those poor elevators get looked at….seriously. Plus Maria in Valet and the maids on floor 5 & 15 are awesome & kicks serious but they all helped me out a lot when I was there.

I seriously have never had such a weird un-comfy time at a hotel like this. And it’s a HILTON!!! 🙂 I am sure ya get me. Was surprising to say the least. Again thank you.

Carrie Lewis
“Nothing will work, unless you do!” ~ Maya Angelou

Here is what I had sent them basically. Heh…you ask….I deliver.

Financial Summary of Carrie Lewis
Account Type: Ready to Go Checking #XXXXXXXXX
Last 8 digits of Union Bank MasterCard Debit #’s: XXXX

11/05/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $6.00
11/05/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $8.05
11/05/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $17.44
11/05/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $20.71
11/06/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $65.59
11/06/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $50.00
11/06/2015 HILTONLONG LONG BEACH CA LONG BEACH CA $25.07

And hopefully I will get the money back. Ugh…what a interesting week. 🙂 And more interesting stuff to come. YAY!

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